4. Don’t keep talking! let the customer have a go
In this webinar, Training Principal John Farlam and Head Trainer Graham Lucas discuss when talking and helping can be too much…
They cover the following FAQs:
What if there is too much traffic?
How do I decide to let the customer have a go??
It doesn’t do any harm to help, does it?
Resources:
Extra Study:
Please use the following links from the Driver Active and iCourse Driving sections to aid study to the subject. (you will need to login to the relevant sites)
https://www.driveractive.com/Learners_Online/Basic/Skill_development/Sd_intro.html
https://smartdriving.co.uk/sd-i-course/ADI_Part-Two_2019/Unit_3/haz_routine/step_1.html
