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Customer Service

DRIVE Customer Care

We believe we offer a fantastic product and the service we provide in delivering this product is something we take very seriously.
 
In the unlikely event that you are not happy with anything to do with your course, please follow our Customer Service Policy below:

DRIVE Customer Service Policy

1. Email Us: This will give us the opportunity to address your concerns immediately. We will give you immediate notification of receipt.
 
For Customer Services: please email our Customer Services Team: Customer Services

For Training Support: please email our Training Support Team: Training Support

 
If we have not replied with notification of receipt within 12 hours (on business days), please email us again as emails do go astray, forwarding a copy of the previous email.

We will formally reply within 28 days.

 

In all instances, you will be asked to consult the course Terms and Conditions of the contract (which includes the pre-contract and contract information) which are available here.
 
Please ensure you keep copies safe for your records.

Make a ‘Formal Complaint’

2. If you are still not satisfied, please formally write to us with a RECORDED delivery letter at:
 
DRIVE Customer Services
Fusion Hive,
North Shore Road,
Stockton-on-Tees,
TS18 2NB
 
We will give you immediate notification of receipt and will formally reply within 28 days.
 
In all instances, you will be asked to consult the course Terms and Conditions so please ensure you keep a copy safe for your records.

DRIVE Refund Policy

Once payment has been made, a Welcome Email will be sent to you within 24 hours. If you have not received them by this time, please contact us immediately. This email will include very explicit instructions for study and a set of course Terms and Conditions which outline your right to cancel.
 
If you are a consumer (i.e. you are not purchasing either wholly or in part for your business or you are not a business), in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right, in addition to your other rights, to cancel this Agreement within 14 days without giving reason and receive a full refund of any payment you have made to us. To exercise the right to cancel you must inform us of your decision to cancel this contract by email or registered post within 14 days starting the day after we send the Welcome Email (“cooling off period”). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cooling off period has expired. Once the cooling off period is over, you do not have the right to cancel and no refund is applicable.
 
However, if you wish to access the digital content immediately – i.e. sooner than the end of the 14 day right to cancel period – you can expressly request the start of the digital content. (You will be sent information on how to do this once you have joined).
In doing so and accessing the course, you are expressly requesting the start of the digital content and agreeing to the Terms and Conditions, thus acknowledging you are waiving Your right to a refund and to the 14 day ‘right to cancel’. This does not affect Your statutory rights under UK consumer regulations.
 
If you are unsure about or would like to discuss anything in the Terms, please contact us immediately. See our Contact Us page.

GUARANTEES

DRIVE Money Back Guarantees

Our course comes with 3 ‘Money Back Guarantees’. Details and Terms are outlined below. A ‘durable medium’ PDF version can be downloaded here: Guarantees

DRIVE Qualification Money Back Guarantee

Our course comes with a Qualification Money Back Guarantee. This guarantee is designed to give you the confidence in our training and product.

 

If you are unsuccessful in the DVSA Qualification Process we will provide retraining as necessary to prepare you to reattempt the DVSA Qualification process at no extra cost and if you are still unsuccessful, we will refund your course fee.

 

This guarantee is subject to you meeting the following terms and conditions – That:

  • all payments are up to date and made promptly when due;
  • you complete DRIVEOnline as prescribed by us on both first and second cycles*;
  • you present all completed DRIVEOnline materials upon request;
  • if you take up a Trainee Licence any additional training necessary to meet the DVSA requirements is approved by us;
  • you MUST have completed the DVSA testing process once and be studying DRIVEOnline in your ‘second cycle’* having passed Part 1 again.
  • you have attended an assurance session** before your 2nd attempt at Part 2 or Part 3 of the second cycle, should you not pass on first attempt.
  • you MUST follow the trainer’s advice explicitly.

*(if required)Second Cycle refers restarting the DVSA process following 3 x test failures at Part 2 or Part 3. Please see DVSA regulations for further details.
** Assurance session will be with one of our Training Department heads and will be arranged if needed.
 

The Guarantee IS NOT in place to refund someone that simply wishes to end the course. Once the initial right to cancel period has expired, you are bound by the terms of the contract and no refund is available (except as described above).

DRIVE Placement Money Back Guarantee

Our course comes with a ‘Placement Money Back Guarantee’. This guarantee is designed to give you the confidence of a guaranteed position with DRIVE driving school upon qualification.

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Once you have qualified and have your ADI Licence, we will arrange the set up of a franchised position with DRIVE or we will refund your training fee in full.

 

This guarantee is subject to you meeting the training terms above plus the following terms and conditions – That:

  • all payments are up to date and made promptly when due;
  • you complete DRIVEOnline as prescribed by us on both first and second cycles*;
  • you present all completed DRIVEOnline materials upon request;
  • you MUST be in possession of your ADI Licence;
  • you MUST NOT have worked on a Trainee Licence elsewhere without our explicit consent and any additional training necessary to meet the DVSA requirements is approved by us;
  • *(if required)Second Cycle refers to restarting the DVSA process following 3 x test failures at Part 2 or Part 3. Please see DVSA regulations for further details.

DRIVE ’30k pa Guarantee’ Terms and Conditions

 
Should you earn (gross – ie before any deductions) less the £30,000, we will refund your training fees in full to help cover the difference for you.
 
This will be paid in full no more than 30 days after receipt of your tax submission.
 
This guarantee is subject to you meeting the following terms and conditions – That:

  • all terms in your DRIVEOnline Training and Support Agreements have been/were met in full;
  • all payments are/were up to date and made promptly when due;
  • you completed DRIVEOnline as prescribed by us on both first and second cycles*;
  • you presented all completed DRIVEOnline materials upon request as per the DRIVEOnline Training Agreement;
  • you join the ‘DRIVE Partner School’ on a ‘full time’ basis (40 hours expected);
  • you make yourself available to teach and do not refuse pupils referred to you;
  • you agree to and complete any and all promotional activity as required by the Driving School, including use of all marketing and promotional tools.
  • Have followed all of our support and advice in full;
  • you agree to submit a copy of your first HMRC Self Assessment form (SA302) to us;
  • all terms in your Driving School Franchise Agreement have been/were met in full;

 

Designed to Help

These terms are all designed to help you succeed and ensure we all start out understanding what is required, but if you unsure about or would like to discuss anything in the Terms, please contact us immediately. See our Contact Us page for contact details.

You can also download a ‘durable medium’ version of these guarantees here: Guarantees

Read our customer's testimonials....

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Top quality!

Karen Diesner

My experience has always been excellent...

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Very good company.

David Paine

Very good company.
Professional and willing to help...

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Excellent Driving School. The Best

Angela Norton

So anyone wishing to become a Driving Instructor this is the place to go nothing is any trouble to them...

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Great company to work with

Akhatar Nisar

Great company to work with, loads of professionals to help me through the process of becoming a ADI...

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A very comprehensive course with lots…

Andrea Baker-Payne

A great support network from all the team they are right behind you 24/7. I would highly recommend...

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A Course designed to make you think

Colin Ross

There is a lot of learning to ensure your knowledge of driving and learning methods are current....

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Worth every penny!

Alun Burnett

I have been driving for over 30years and have been a Police advanced driver for 14years but with out the support and e-learning materials. Human beings at the end of the phone I doubt I would have passed ADI Pt.1, let alone become a qualified instructor.
Worth every penny!

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Thank you from the bottom of heart

Mrs Sharon Dunnell

I just want to write this review and to thank drive for their understanding regarding my training. The last year has been shall we say a very difficult year for everybody and my training has suffered EG homeschooling, illness and not to mention mental health stress within my family xx but drive have been very understanding and supportive I can’t thank you enough excellent company now to crack on and get this done xxxx thank you drive from the bottom of my heart ????

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I recommend Drive 100%

Michelle Gladstone

I did all my ADI training with Drive and would recommend anyone who is passionate about becoming a driving instructor to train with them.

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Good communication and very helpful

Colin Bennett

Good communication and very helpful

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Top quality training provider's

Sadhna Patel

I had done some research with other major companies before deciding to join this company. I received top quality training all the way. Passed all my exams. You need to put in a lot of hard work to achieve success. NO SHORT CUTS. During the lockdown it is the only company providing to show how hard they work in helping their customers with free Zoom webinar

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one of the best instructor training out there

Mr Joseph Danquah

I found DRIVE Driving Instructor Training is one of the best instructor training out there. Well structured, customer focus and speed of answering or dealing with students queries in second to none .Highly recommended.

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Why you should become a Driving Instructor...

All types of people become Driving Instructors.

They also become Driving Instructors for many different reasons and for the right people, this is the best job they will ever do.

BUT WHY DO YOU WANT TO BE A DRIVING INSTRUCTOR?

Earn over £50k per year – Work flexible hours – Great Job Satisfaction

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Latest Facebook Posts

DRIVE

1 day 7 hours ago

Congratulations to Antonie Hines passing his test in Featherstone, Well done !!

Instructor- Ravinder Singh

DRIVE

4 days 2 hours ago

WOW!! Antonio passed his driving test with 0 faults, in Sunderland with DRIVE Driving School!!! Well done to Antonio and his instructor!! Looking for lessons

DRIVE

4 days 3 hours ago

Congratulations to Julian Slowey DVSA ADI ! Well Done Julian on your recent Part 3 Pass ! Also a big WELL DONE and thank you