Listening - Ten Principles

1. You Can't Talk & Listen at the Same Time

2. Be Prepared

3. Put the Speaker at Ease

4. Remove Distractions

5. Empathise

6. Be Patient

7. Avoid Personal Prejudice

8. Listen to the Tone, Voice & Inflection

9. Listen for Ideas - Not Just Words

10. Wait & Watch for Non-Verbal Communication

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