“As part of the induction process, you will be given guidance on how to deal with and convert customer enquiries.
You will need to ask questions to gain an understanding of their previous experience, needs, and expectations of learning to drive…
Professionalism and customer service skills are key to ensuring your prospective clients are happy to book in with you.
We insist on you booking in all clients via telephone, following up with a “text” message to confirm their booked time and location for their first lesson. This avoids any confusion from either the customer or the instructor.”
